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22 May 2025

Building bridges, not barriers: transforming communication with patients

Facilitators: L. Hinterbuchner, A. Kolyda
Speakers: L. Hinterbuchner, E. Kletsiou, K. Sundqvist, K. Wilson, A. Kolyda

Summary

Enhance your communication skills with patients undergoing interventional cardiology procedures. This session emphasizes verbal and non-verbal techniques to inform and support patients, simplifying complex procedural explanations, and strengthening your role as the critical link between patients and the healthcare team for improved outcomes.

Learning Objectives

  • To develop verbal and non-verbal communication techniques to ensure patients feel informed and supported before, during, and after procedures
  • To learn how to explain complex procedures clearly, enhancing patient understanding and reducing anxiety
  • To strengthen your role as the primary connection between patients, clinicians, and procedures to improve care outcomes

Presentations available when logged in:

  • Welcome and session objectives
  • Communication starts pre-procedure
  • Communication with the patient during the procedure: case study
  • Communication at discharge
  • Session evaluation and key learnings